(n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. What is a MetroCard and is it different to a Walrus card? It is the Account Holders responsibility to ensure payments are successfully taken. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Make as many journeys as you like throughout the day with a Day Saver. 6. Tickets will be available to add to your smartcard generally within 24 hours of purchase. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. . Vehicles towing a trailer or Caravan must pay the class 2 toll. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. I use my MetroCard or Walrus to buy Railpass tickets. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. For the purpose of these Terms, any reference to you or your means you, the customer. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account. The Solo Adult Annual Ticket will also specify its date of expiry. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). This agreement is between you and Merseytravel. Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 1.3 These Terms were last updated in November 2020. 8. The app allows you to plan journeys for now and any time in the future. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. I dont currently have a MetroCard - how do I get one? Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. 5. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. 15. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. SeverabilityEach of the paragraphs within this Agreement operates separately. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 6.4 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale or point of travel. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. We are unable to issue cash or cheque refunds. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. 2 You can use a Trio Ticket on most ordinary bus and. There is a 1 activation charge when you buy your new MetroCard. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. This is because the device is manufactured by a third party. (f) We may stop providing the Fast Tag Scheme at any time. 5. No, you can register your Walrus card online. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Ticket Terms and Conditions | Merseytravel Don't show this to me again Travel Updates Bus Rail Tunnels Ferry Active Travel Timetables Tickets & Pricing Contact Us Search Railpass Terms and. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). Under 5s travel free in Merseyside. I use my MetroCard or Walrus to buy Railpass tickets. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. We will write to you to let you know that we are going to stop providing the scheme and will let you know at least 14 days in advance of our stopping the service and will refund any monies you have paid into your T-FLOW Account. If you have a question about Railpass please contact Merseyrail for help. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. If you do not receive your ticket within seven days please email. This clause also applies to accidental destruction of a paper Solo Ticket. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. Monday to Friday before 8pm during term times only. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. You will then be able to register your MetroCard and buy Adult Solo tickets online. You will be able to see which tickets are held on your card and when they will expire. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. My ticket is not scanning on the bus what should I do? More about. Liverpool City Region and Metro Mayor. Which dates are covered by Solo Term Time Tickets? You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. We will refund any payments you may have made to your T-FLOW Account. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. Walrus cards will disappear from circulation over time. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Merseytravel Railpass Terms and Conditions of Use. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). The User shall not sell, tamper with or wilfully damage the Fast Tag. I have new smartcard - how do I register it? You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. The User shall not sell, tamper with or wilfully damage the Fast Tag. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You can just get the Arriva #89 all the way there from Liverpool airport. Itsassimple as that. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. 4. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. You must first use your ticket within 28 days from the date you buy it. This agreement is between you and Merseytravel. Conditions for using the tickets and information for people who apply. 1. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. If you do not receive your ticket within seven days please email smart@merseytravel.gov.uk, quoting your order reference number and our team will investigate. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. 1. Account means the account set up for the operation of your Concessionary Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device (on board unit)Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available upon application to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. ,quotingyour order reference number and our team will investigate. 02. 1.3. We will refund a Term Time Ticket in line with our refund policy. Merseytravel Solo Ticket Terms and Conditions of Use. You can also track your online ticket purchases and view the status of your ticket and expiry dates. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Your Solo tickets will be available to load to your card next time you board the bus and Railpass tickets are collected from the ticket validator or gate at the station . 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. We are sorry for any inconvenience caused. Monday- Friday before 8pm during term times only. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. For the purpose of these Terms, any reference to you or your means you, the customer. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. We can also be contacted using the contact details set out in clause 2.2. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. Buy one at the beginning of term for. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. 8. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Don't let them take you for a ride. This clause 9 also applies to accidental destruction of a Trio Ticket. Account Holder means the holder of the Concessionary T-FLOW Account. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. I have a Walrus card - do I need to change this to use the MetroSmart website? We aim to have normal service resumed as swiftly as possible. train services (see note 1 below) and the Mersey Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 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