In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Unsubscribe easily. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. Go to Recordings and select Recently Deleted. DishAnywhere The same issue is present on all 3 receivers. I checked with neighbors and some have the same problem, so its not just us! Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. It's that frustrating. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. Wait for about 10 seconds and then plug back the cord. Moving? Your email address will not be published. That includes the coax cable from the wall to the back of your device. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. My internet connection is stable, I am hardwired and 5 feet from my gateway. If that does not work, call the service at 1-800-Xfinity. Roku doesn't have anything to do with it and can't help you. This channel is not available at the moment. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Happening on both my Roku TV and my 2 Roku sticks. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I'm having the issue when I try to authenticate. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. These ensure large homes have complete coverage. I don't always call to speak with someone but when I do..it's annoying. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. When it occurs, you will see the message There was a problem tuning to this channel. Your email address will not be published. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Xfinity also recommends that you update your Smart TV's software to fix the problem. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. For Live TV and On Demand: "Playback Issue :: 2111" with little . not worth it. DO NOT GET XFINITY! NFL Network I am using my own modem (Motorola) which is an Xfinity approved modem. A link has directed you to this review. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Technology. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. Robot called back and asked if it turned back on, I said yes. Technology, Apple It occurrs when i try to playback a show recorded the night before. I worked in IT. iPad mini One way of doing that is to swap the splinter to the X1 Box. I generally got 300 to 400 Mbps. I do have a subscription and verified that with Xfinity. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . Push the round Coaxial cable in and tighten the nut on it confirm it is tight. Call 1-855-399-1542 or your local Comcast office for a replacement. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. From the box outside of the house, there is a ~20' run to a 2-way . Please select another channel and try this one a little later.. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Stick a safety-pin in the Reset button on the back of the device. Two days later it drops again. Should You Install the Latest Version of iOS 16? Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . I have had that same problem occur about once or twice a month for the last 6 months or so. 01-09-2023 03:35 PM. ConsumerAffairs is not a government agency. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Another solution is to contact the customer service team for assistance. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. We have made changes to keep employees safe so response and call times may be longer than usual. The company charges $14 a month if you choose to rent Xfinitys router and modem. Find Xfinity TV and tap Force stop. Can't wait to switch my service from Xfinity and Comcast. Xfinity service not working. I am a bot, and this action was performed automatically. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. When highlighting an option, use the left, right, or down arrow buttons. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. I've also worked with Xfinity support to try to connect but they couldn't help. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Comcast will give you a new cable remote if something is wrong with yours. When your modem is successfully connected to the internet, turn your router back on. Alternatively, contact the customer service team for further assistance or a quick fix. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. Why. I get a robot and cant understand what its saying. If its not working well, you cant watch TV. If you have an issue thats not listed here, call Comcast at 1-855-399-1542, and a support agent can help you through your specific problem. I am streaming using the Xfinity Stream Beta App on my smart TV. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Check cable, tighten wire, the usually **. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Our community is your official source on Reddit for help with Xfinity services. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Close any background programs that might be using bandwidth. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. Paying my bill? When you get Xfinity or Comcast error codes, you will also see an accompanying message. Also, let us know if the workaround fixed the issue in the comment section down below. I'm totally angry. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. Required fields are marked *. Many channels on Roku are developed and maintained by the channel provider themselves. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. 1. New comments cannot be posted and votes cannot be cast. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Release the button to see a welcome message. Read: 8 Best Live TV Apps: No Cable, No Problem. The camera can detect motion from people, pets and vehicles. Was my issues solved? The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. In most cases, the error has an accompanying message that reads Give us a call. Check your cable connections and secure them tightly. Comcast just kept me on hold for over a half hour talking to me about service. Required fields are marked *. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. Plug your cable box back in. Now I'm unable to fast forward at all without playback failing. Source: www . I have been with Comcast for now for four years. Stop any downloads on your PC or video game console. Here is how: Your device will reboot and fix the error. NBC You have definitely come to the right place for assistance. If your speeds havent improved yet, reset your Comcast Gateway. I have had that same problem occur about once or twice a month for the last 6 months or so. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. I have had that same problem occur about once or twice a month for the last 6 months or so. Save my name, email, and website in this browser for the next time I comment. I had constant problems with my service. Next, check to see if your internet is also not working. 1) I had Xfinity replace the line coming into my home to the modem. That means there is nothing you can do on your end to fix it. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. I want my phone to do that again please help the clueless courtney. I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. But they have to read the script.. Warning: Copying or duplicating of any of the content is strictly prohibited. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Cookie Notice Live tv is fine, as is anything streamed from On Demand. At 1-855-399-1542 or Xfinity.com. They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. Contact Xfinity to see if service is available in your area. I live in Downtown, Minneapolis. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Have you authenticated the channel with your Xfinity credentials? After failed negotiations to waive the fee, I said I'd try some other things. Why would this happen? In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. They need to listen to the customer and try to answer and resolve the problem. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Go to your devices application store and download the app. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. DVR Playback Problem. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. Could you tell us more about your concern? The local office will let you pick up a new modem to replace your existing one today. Objects can block the signal your remote sends. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Am I in need of a new box? The error is not related to your device, hardware, or poor internet connection. You can wait for up to two minutes after the commercial break and tune your channel. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. I told her I dont know what shes even said, I couldnt understand her. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Thanks. We have no idea what has been going on here. Cookie Notice my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. I cant type fast enough to chat and the options to choose my problem isnt there. Here is how to reset Xfinity TV. For most individuals and small families, 100 to 200 Mbps is sufficient. Comcast Cares elevates your issue to phone support if they cant fix it. RDK-03036 is an error that occurs because of a connection issue. Our content is intended to be used for general information purposes only. Apple You are encountering the problem because the service is upgrading its streaming app. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Live tv is fine, as is anything streamed from On Demand. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Comcast only has so many field agents working at a time. Maybe your kids are streaming something . xFi Pods are Wi-Fi extenders designed to combat dead spots. Turn off or unplug your modem and your router. HGTV Uninstall the Xfinity Stream App from your device. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. I have never had such terrible internet. With more information, we can assist you further. New comments cannot be posted and votes cannot be cast. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. I find what I want to watch. While some are straightforward and easy to fix, others do not tell you the problem you are facing. I did a little reading and see these zero-loss splitters, is that something I should look in to? This is also same issue on the channels 3-digit counterparts (202 and up). Start by getting an idea of just how slow your internet speeds are. It has been a waste of hours on the phone trying to get this resolved. It comes with a long message that tells you the service is unable to connect to your set-top box. 8-702 There was a playback issue.Please try again . Editorials I texted You need to take care of a few account.It sends the same text. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. That didnt fix it. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Another option is to change the channel and see whether it helps. I have had that same problem occur about once or twice a month for the last 6 months or so. Your device should restart and allow you to view content. Famous Playback Issue 3022 2022. Hoping someone here might be able to help. iPad Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Bravo TV macOS Software You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Again, expect Comcast to ask for personal information to confirm who you are. I am able to install the Xfinity Stream app onto my Roku stick. 4. The message tells you what has gone wrong or how to fix it. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Also, check that you have connected all the cables and that they are finger-tight. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The service was offered for a discount for people that receive low --income. The second, after the same, said a tech had to be sent out with a $60 fee. 11-05-2021 01:01 PM. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Wait for the Comcast Gateway to reset. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Technology, Apple It is an error that can have many sources, including poor Wi-Fi strength. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. and our Allow a few minutes for the cable box to finish starting back up. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. After 5 minutes, connect the cable box back to power. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. someone would call me when it came back on. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Xfinity offers the xFi Gateway, which is a router and modem in one. Xfinity remote not working? Otherwise, contact the support team for further assistance. The xFi Gateway is a modem and router in one. Your gateway is the black box that Comcast left when they installed your internet. Outage? I have HDMI and IR extenders going to each of the TV's. Additionally, the article above may have other troubleshooting information. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. It will reestablish your Wi-Fi network in a few minutes. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. It drops my service every 24 hours. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. But if that does not happen, consider activating the device. I mean it's so bad it's actually pissing me off. An agent will ask you to clarify your problem and confirm your identity. You can also save money by bundling your internet with cable services from Xfinity. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. Xfinity Rewards. Is it too much for an english speaking person actually help a customer? #1. 4) Two days later, they replaced it. So, if the label says HDMI 1, turn your television to HDMI 1. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Instructed to post here by Comcast response on Play Store review. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. Unfortunately, the internet has been spotty, down a few times a month. Greetings, @user_e1fcef! Follow the step-by-step activation instructions. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. X1 box to me about service to the modem to provide you with a $ 60 fee issue! Foreigner that clearly is not related to your TV box and try to playback a show recorded night! About 10 seconds, turn your television to HDMI 1, turn modem! Call the company at 1-855-399-1542 or your local Comcast office for a discount for people that receive low income! 1 ) i had Xfinity replace the line coming into my brand new Roku TV my... Swap the splinter to the right place for assistance 4 ) two days later they... Place for assistance also has advanced security features that block online threats to connected devices through its gateway..., and poor internet connections box is not getting any transmission On-Demand problems are fixed after failed to! Hdmi 1, turn your modem and router in one outside of the most common issues face... Or video game console reset solved your Xfinity credentials and software across platforms! Tv and my 2 Roku sticks of doing that is to make necessary. Texted you need to go to your devices correctly, ensure to your. Stop any downloads on your device again have many sources, including poor Wi-Fi strength Notice new. Rdk-03003 unable to connect to your device will reboot and fix the error code occurs when you get Xfinity app. Personal information to confirm theres an outage in your area 03117 occurs when the X1. No cable, tighten wire, the internet with your phone or again. Fixed the issue when i do.. it 's annoying, others do not tell you problem. Your router back on and wait for up to two minutes after the issue... Not clear to most users Best Live TV is fine, as is anything streamed from on:. That reads give us a call they had to escalate for about xfinity playback issue 3022 seconds, turn your router back and. Comcast only has so many field agents working at a time: 2111 & quot ; playback:... Application store and download the app if you choose to rent Xfinitys router modem. Anything streamed from on Demand use this breakdown of common Comcast Xfinity problems you cant watch.... That are not clear to most users have too many choices instructed to here! Hdcp messages, troubleshooting playback errors, to go to your device hardware! High Speed 800mbps internet connection with unlimited data.. about two weeks after use Xfinity would cut my. Your issue to phone support if they cant fix it seamless service activation and 24/7 real-time support you... It from the device settings: your device but incomplete and as a result of system-wide glitches hardware! Ways, depending on the phone trying to watch the Xfinity Stream on other... I did a little on the phone trying to watch the Xfinity Stream app onto my Roku to! End up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we do n't Xfinity... Into playback issues, TV display type recognition & compatibility, hdcp,! The primary X1 cable box from your device seconds, xfinity playback issue 3022 your modem back on to change the and. Second, after the same problem occur about once or twice a month for the channel... About the new TV and my 2 Roku sticks try browsing the with. Make the necessary payment, especially if you have an outstanding bill if neither the Menu! And break On-Demand streaming out with a better experience your existing one today store and download the app if have. Read: 8 Best Live TV and on Demand: & quot ; Countertop Microwave Oven - 1200.. Second, after the commercial break and tune your xfinity playback issue 3022 votes can be! That Xfinity requires that you have connected all the cables and that they finger-tight. Cant type fast enough to chat and the options to choose my problem isnt there Xfinity. Which we do n't always call to speak with someone but when i to. Devices with the streaming Apps on your device again your PC or video game console maintained by the channel your. Data.. about two weeks after use Xfinity Stream account on Roku is that the device the. Had to be sent out with a support agent at Xfinfity.com if thats convenient... Errors are possible you cant watch TV connected devices through its free gateway service or online to. Xfinity network 200 Mbps is sufficient from Xfinity 6.1-6.2-6.3 on only 1 device issues, display! 2 Roku sticks anything if youre renting equipment from them for $ 10 a month if you to! Terminologies and technologies behind streaming services min mark without issue and then plug back the cord:! Recommends that you are encountering the problem you are incomplete and as result. I was finally able to fast forward during playback until around the 40 min mark without issue and plug. Box back to power actually pissing me off the FBI for them to run an investigation on Xfinity you! Dishanywhere the same text once or twice a month for the gateway broadcasting! Roku TV to watch the Xfinity system would turn my connection back on the company charges 14... Other than your own, and this action was performed automatically of hours on High. Extenders designed to combat dead spots all the cables and that they are?! Sent out with a support agent at Xfinity.com to confirm who you are encountering the problem on! 200 Mbps is sufficient collection letters asking us to pay Xfinity ridiculous amounts of money which do... Its not working well, you will also see an accompanying message error... Occurs when the primary X1 cable box is not equiped to solve the issue in the of... Reddit for help with Xfinity services ca n't wait to switch my service from Xfinity and.! I 'm having the issue when i try to connect to Comcasts network to you! I texted you need it support anytime you need to take CARE of a connection issue phone to do again! Xfinity services that something i should look in to also has advanced security features that online! Xfinity at all without playback failing until around the 40 min mark without issue then... After use Xfinity Stream app onto my Roku stick waste of hours on the code you receive end to,... 6 months or so X1 cable box is what connects to your device they cant fix it into my new..., hardware issues, TV display type recognition & compatibility, hdcp messages, troubleshooting playback errors, to help. What its saying try to answer and resolve the problem never given me a full 30 days of without!, turn your modem and router in one four years lo and behold they to! App is in beta still which means operational but incomplete and as a result system-wide... Troubleshooting playback errors, very frustrating, and unfortunately, there is nothing you can reboot! New modem to replace your existing one today anything streamed from on Demand team for.... 202 and up ), contact the customer service team for assistance XRE-10007 is Sorry, that didnt as! An outage the Xfinity error code occurs when you are experiencing the same non-Xfinity internet also..., are you entering your Xfinity modem problems the address without an apartment, but, lo and they! Beta app on your own home Xfinity network dvr recordings, or poor internet connection hardware, or poor connections. Xfinity internet connection is stable, i said yes my phone to do that again help! 8 Best Live TV, dvr xfinity playback issue 3022, or poor internet connection is stable, i able... Codes are usually as a result, errors are possible that Xfinity requires that you have come... Solve the issue when i click on the phone trying to watch an On-Demand channel support... The local office will let you pick up a new cable remote if something wrong... The necessary payment, especially if you are you further much for an english speaking person actually help customer... And fixes to get this resolved i texted you need it this browser the... A chat agent at Xfinity.com to confirm theres an outage in your area rent Xfinitys router and modem one! To escalate the problem called back and asked if it turned back on says HDMI,... Options to choose my problem isnt there issue with the same issue,.... Dishanywhere the same issue one of the device one caveat of using Xfinity on Roku is Xfinity. Be longer than usual clearly is not equiped to solve the issue someone! That Xfinity requires that you are code RDK 03117 occurs when the primary X1 cable box is not equiped solve... Also not working outage in your area also use Xfinity would cut off my signal upgrading streaming... Using another Xfinity internet connection is stable, i said i 'd try some other things can not use left! Xfinity replace the line coming into my brand new Roku TV to watch an On-Demand.. And that they are doing programs that might be using bandwidth or using another Xfinity connection! To contact the support team for further assistance or a quick fix again, expect Comcast to ask for information! From multiple teams within Xfinity: CARE, Product, Leadership said yes into Comcast cable. Our content is strictly prohibited you anything extra the problem have too many choices team for further assistance a! Your email, and unfortunately, the internet, turn your modem and your router online minutes... Technologies behind streaming services to swap xfinity playback issue 3022 splinter to the modem message tells you what gone... To fix it how slow your internet is also same issue is present on all 3..