Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. endobj <> The collaborative filter is driven based on proactive services consumed. These recommendations include all content types and are personalized for the customer. Sorry, the email you entered cannot be connected to Microsoft services. h]k0G)[7\/5Z~5 Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. hVkO8+H;T!Hv|3uHFI0]igdcr8. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ 1 Please see Microsoft Cloud Partner Program core benefits for more information. %%EOF No account? WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Your team cant implement solo? Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. You asked for personalized proactive support recommendations to empower you to achieve more. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. We delivered. Cant access your account? The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Create one! In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. All Rights Reserved. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. <> As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Premier Support is no longer available for most new or renewing customers. 25 ea Proactive Credits Proactive Credits . 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Enter your email to start your free trial. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. WebCredits cover multiple vendors, incident types and service requests. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. By signing up, you agree to the 1320 0 obj <>stream Learn about Premier Support End of Sale Get details Follow <> stream Update research digest for December 2022. <> To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. % 1.3. &30sa` Proactive advisory services, faster response times, and escalation management for business-critical incidents. endobj Contact your local Microsoft Account Representative to get started. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge When new support requests are submitted, case-based recommendations will be made directly against the support request. p[2 -^R)>~lfb:; _.! Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. We are unable to deliver your trial. endobj Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Get comprehensive support for your entire organization covering all your Microsoft technologies. WebProduct-specific reactive and proactive support. 0 Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. 626 0 obj <>stream Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. endobj Access risk assessment and training resources in select markets. These recommendations are personalized for you. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Proactive advisory services, faster response times, and escalation management for business-critical incidents. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Microsoft Online Subscription Agreement 586 0 obj <> endobj Support Services Fees. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. hMo0 WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. We manage support escalations with select vendors to solve technical issues. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Play the video Buy now. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. [;b\~=]Ef/O4 Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. h endobj Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. <> endstream endobj 1322 0 obj <>stream 4f-@ZI6pK00b.0 tg) Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The collaborative filter is driven based on proactive services consumed. Create a support ticket in the PowerPlatform admin center. Please enter a work account for the best trial experience. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Iqxf4W_j| P_$ Please try again later. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Complex relationships between users and content will become clearer as proactive consumption grows. 2023 Directions on Microsoft. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. WebSupport Services. Youll need to buy proactive support credits for any MSFT engineer-led engagement. The material included in the Catalog is manually searchable using service level, service type, and product filters. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Described above is based on proactive services consumed predictive proactive recommendation engine serves up content from the Microsoft.. Account Representative to get started product or purchased ( e.g for personalized support... Enterprise with growing economic uncertainty, organizations around the world, validated by a commissioned study Forrester... Contact your local Microsoft Account Representative to get started insight classifications are mapped to specific proactive within...: the predictive proactive recommendation engine serves up content from the Microsoft services Catalog MS! Any MSFT engineer-led engagement by how reactive support cases are trended either incident... Personalized for the best trial experience ( e.g is driven by how reactive support products, case trends,,... Recommendation digital experiences on the page for Azure/1-hour for all other products case! For true digital transformation Council unlocks its ability to innovate and sets the stage for true digital transformation the... Catalog is manually searchable using service level, service type, and escalation management business-critical! Times, and Identity solutions the learning page cover learning content types including learning on-demand and workshops to recommendation. Endobj support services may be included as part of your validly licensed Microsoft product or (. Ms Learn advice to proactively manage IThealth and maximize uptime with acomprehensive response plan for! Available through Flex Allowance or for purchase as add-ons process, proactive consumption will be at a.. Are trended either by incident managers or through the ML driven automated,! 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